Service workmanship
Eligible CAPNCOG'S repair and installation labor includes a 30-day workmanship period. If the same confirmed workmanship issue returns during that period, CAPNCOG'S will make one additional reasonable attempt to correct it without charging the same labor again.
If the additional attempt does not correct the covered workmanship issue, CAPNCOG'S may provide an appropriate partial refund, store credit, trade solution, or other remedy based on the completed work and applicable law.
This coverage does not apply to a new or unrelated problem, misuse, accidental or liquid damage, customer or third-party modification, incompatible customer-supplied parts, normal wear, hidden damage, manufacturer restrictions, data loss, or conditions outside the approved scope.
Malware removal
Malware results cannot be guaranteed. If malware is not removed, the malware-removal charge is waived, but any separate diagnostic or troubleshooting work already completed remains chargeable.
CAPNCOG'S custom cables
CAPNCOG'S hand-assembled Ethernet cables include a lifetime workmanship warranty covering defects in CAPNCOG'S assembly or connector termination. After inspection, CAPNCOG'S may repair or replace an eligible cable.
A customer may request one size exchange within 15 days for a cable in the same product tier, subject to inspection and availability. Custom lengths, misuse, cuts, crushing, excessive pulling or bending, liquid or pet damage, unauthorized modification, connected-equipment problems, and cosmetic wear are not covered unless required by law.
Requesting warranty service
Email capncog@capncogs.com with the order number, device or cable information, and clear details or photographs of the issue. Inspection may be required before a remedy is approved.